News

The Cyprus Telecommunications Authority (CYTA) has 2500 permanent employees and 300 part-time staff (in the Call Centre). In October 2006, a delegation of Free Pancyprian Organization of Telecommunications Employees' representatives (EPOET) together with representatives of the management visited the Call Centres and shared the UNI Anti Stress Kit - BOSS as well as other relative printed material. In the letter to the Director of Human Resources, EPOET asked for negotiations that would lead to the framework agreement on stress at work which was approved by the European social partners. Recently the Director of Human Resources of CYTA informed this suggestion was considered and CYTA was ready to sign such agreement with the trade union. It was signed by the two parties on 19 October 2007. The proposed plan of action (see below) was developed covering activities the company would implement fighting stresses in CYTA.

Proposed plan of action:

• Organising regular lectures on stress at work for all personnel;
  
• Preparation, approval and application of policy in CYTA for stress at work;
  
• Realisation of the epidemiologic study on stress at work for the personnel of CYTA (analysis of findings and presentation of results in the all personnel);
  
• Organising special lectures for the Superior Directors, the Directors and the Heads of Departments on subjects of stress at work;
  
• Distribution of informative printed material for all personnel on prevention and confrontation of stress at work (as well as on-line);
  
• Establishment of the special program on stress at work in the annual meeting;
  
• Basing on the discoveries of the epidemiologic study, to develop programmes to confront stress at work.

Material produced by EPOET (in Greek):