Responsible sales, proper advice! say the Brazilians

Veröffentlicht: 3 August 2011
Google translate: 

The responsible sales of financial products and proper advice to costumers were included in the list of demands of the national collective bargaining campaign of the Brazilian bank workers for 2011. The UNI Model Charter, designed to ensure the best possible framework for this purpose, was approved by the 13th National Conference of Brazilian Bank Workers, held in São Paulo from July 29 to July 31.



”Bank workers want to put an end to the sales pressure and moral harassment they suffer in the banks with remuneration based on unrealistic and abusive sales targets”, stated Carlos Cordeiro, president of UNI Americas Finance and of the National Confederation of Workers in the Finance Sector. “We want to provide good advice and proper costumer service, giving correct information about banking services, interest rates and bank fees in a clear and transparent way and ensuring that products are suitable for costumers needs”, concluded Cordeiro.