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The line started functioning from April 17. The hotline has been set up in response to requests by GMB members employed in casinos for the Gambling Commission to establish greater communication between the Commission and gaming industry workers.



Adrian Baker GMB National Gaming Organiser said “This specific outcome from the meeting between the Gambling Commission and GMB casino workers is a huge step forward in terms of not only the safety of all staff within the gaming industry, but is also an opportunity for the Gambling Commission to focus resources on incidents that are reported directly by gaming sector workers themselves. Casino workers have historically felt that if a complaint was made against a customer in respect of abuse, then a number of factors would be taken into consideration by local management with principally the individual financial value of the customer being placed above the need to address their abusive behaviour directed against staff.  This is a wholly unacceptable practice. GMB actively encourage all gaming sector workers to use this facility in a bid to eradicate abuse of gaming staff and create a safer working environment across all gaming sectors. GMB actively encourage members to use this facility whilst simultaneously informing the union of any concerns they raise”.



GMB is a British union with almost 610,000 members working in every part of the economy.