News

Asia-Pacific telecom and Internet provider PacNet (formerly Pacific Internet) confirmed it would shift some local call centre operations to Malaysia, in a move that will affect the jobs of 22 Australian staff.

According to the company's Australia and New Zealand chief executive Deborah Homewood, it was decided to be consolidating all call centres to the operation in Kuala Lumpur. She also said the decision came as part of a reaction to the global economic crisis. The changes will also impact the company's Hong Kong and Singapore offices.

The CEO pointed out the crisis was affecting all of Australia's business sectors, and not just the telecommunications industry. "Business in general, while attempting to remain up-beat, is taking steps to protect their businesses and also protect their customers," she said.