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Costa Rica SITET in Global Campaign: One company, One Standard!

Published: 25 October 2010
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 San José. In the framework of the Global Campaign “One company, one standard!” the Industrial Union of Electricity, Telecommunications and Post from Costa Rica has carried out an important Seminar on the Reality and Perspectives in Call Centres. Juan Ignacio Castillo from ILO Costa Rica attended the event, and dealt with the subject of outsourcing in the global scenario and the different ways of outsourcing in various different sectors.



The activity also counted with the presence of the Minister of Labour of Costa Rica, Mrs. Sandra Piszk, who highlighted the importance that multinational companies should provide new jobs to her country, but that it is necessary that they should respect local legislation, and that her Ministry is open to receive unions. She also expressed her strong determination to control the workers’ denouncements.



The testimony of colleague Rodrigo Rodriguez, ex call centre employee, was also highly important; he was dismissed for denouncing the dreadful working conditions in a local company.



For her part, Regional Director of UNI Americas, Cenise Monteiro, emphasised the importance of organising Call Centre Workers, highlighting for example the successful experience of the Telecommunications Union of Brazil, SINTETEL, in organising those workers. Cenise declared that it was important to listen to call centre young workers; they have a lot of potential to contribute to the colleagues’ organisation.



The activity was organised by Carlos Zúñiga, Director of SITET, with the support of the Support Centre, whose contribution to the event was the presentation of an opinion poll on labour conditions in Costa Rican Call Centres.



The event closed with the presentation of a play called “Call me!” which represented the stressing daily work of the telephone operators, who endure the company’s pressure, and many times, also the clients’ pressure.



Contact: cenise.monteiro@uniglobalunion.org