News

The agreement provides real gains for workers, including improvements in the retail stores compensation plan and the establishment of a new career path for customer service representatives.

The Communications Workers of America bargaining committee was determined to make inroads in these critical areas and succeeded, resulting in a tentative agreement that provides good economic gains for Mobility workers and addresses workers' priority issues, CWA said. 

The proposed settlement provides for a compounded wage increase of 8.8 percent over the four-year contract term, along with a $500 bonus. More than 11,000 retail sales consultants now will earn a minimum monthly commission of $1,000 if sales goals are met. In addition, some 500 consumer care workers will receive job upgrades and additional pay increases, as will 50-70 wireless technicians. Other important improvements addressed monitoring and quota relief.

CWA Executive Vice President Annie Hill said the bargaining team worked long and hard hours, "displaying both patience and toughness" to get a good agreement that addresses Mobility workers' critical issues.

Mobilization by Mobility workers throughout the "Orange" territory – Districts 1, 2, 4, 7, 9 and 13 – made a tremendous difference as did support from CWA Mobility members in the Southeast and Southwest covered by separate contracts and CWA members at the "core" AT&T company. Bargaining covering 125,000 CWA-represented workers at AT&T got underway Feb. 24. Mobility workers have been working without a contract since Feb. 9.

CWA represents another 22,000 workers at AT&T Mobility covered by separate contracts.