News

More than 500 workers from AT&T Mobility in Boardman, Ohio, took different paths to union representation following recent majority signup elections.

In Boardman, Ohio, 250 customer service representatives at a newly-purchased AT&T Mobility call center won union certification on Aug. 12 following a majority signup campaign. They will be represented by Local 4320. The call center was operated by Dobson Communications until the company's business in northern Ohio became part of AT&T earlier this year.

The workers sought union representation when the center's holdover management team told employees that Dobson's policies and practices – harsh discipline, hard-to-meet sales goals, arbitrary scheduling, and unequal pay treatment – would continue in force. Local Vice President Cathy Mason and mobilizer Phil Pennington helped employees build a strong inside committee that garnered over 66 percent support from co-workers. Another 60 retail sales and techs from Dobson will be accreted into the local.