News

The world’s largest outsourced contact centre provider Teleperformance, has failed in its attempt to fire Dominican union leader Oliver Benson. The four labour court judges who heard the case unanimously found that Teleperformance could not dismiss the union leader.

The court case against Oliver resulted in a social media activity on the 28th of February, the day of the Telepeformance’s 2016 profit announcement, protesting the company’s attempt to fire the union leader. Oliver’s case was raised with telecoms company, and Teleperformance client, AT&T by CWA union in the US.

The attempt to fire Oliver Benson follows on from another failed attempt to fire the General Secretary of the SITRATEL Pedro Ramirez that was dismissed in March.

UNI has called on Teleperformance to stop taking meritless legal cases against union leaders in the Dominican Republic, and requested that the company withdraw a legal case to deregister the union.

The SITRATEL union is part of Dominican labour federation FEDOTRAZONAS, which is an affiliate of UNI Global Union.

Teleperformance is a French outsourced contact centre provider employing more than 217,000 workers globally.

UNI ICTS met with senior company management to call for an end to the conflicts in the Dominican Republic and for disagreements to be resolved through social dialogue.

Last week in Nyon, the UNI Management Committee endorsed the efforts of UNI ICTS’ campaigns on Teleperformance around the world. See attached statement.