News

The launch of UNIVEN was attended by 70 participants who come from High Speed Broadband Companies, Vendors, BPO, Call Centers, ITES professionals including expatriate (migrant workers).

Photo. Overview of the launching event

UNI Global Union-Malaysian Liaison Council (UNI MLC) Project office in Kuala Lumpur has been actively carrying out organizing and awareness campaigns in 17 BPO/CC companies in the industry. There are still a lot of outsourced Multinational BPO/Call Centers which the organizers hope to penetrate eventually.



After long struggle, the registration of an organization to organize and service BPO/CC workers in Malaysia has finally materialized. With immediate effect this association can represent all workers in the BPO/CC Sector which includes Professional and Managerial Group (P&MS).



Currently, UNIVEN has 2,213 members from 17 BPO/CC companies in Malaysia. UNIVEN coverage is nationwide including Sabah and Sarawak.



At the event, Muzaffar Hussin, “Yang Dipertua” of UNIVEN, informed about the history and the encouraging progress until the establishment of UNIVEN. Mohd Shafie BP Mammal, President of UNI MLC, mentioned that “this establishment of UNIVEN is very critical in Malaysia, without this we can’t go further because in the past, this sector is not structured”.



He also said that this success is largely due to the support of LBC-NVK Belgium and UNI Global Union - Asia and Pacific (UNI Apro). The other key success is the hardwork from our people and also improved communcation with the Government. This is the first in the history that the government approved the use of the term “Multimedia” as the name of the union, Shafie added.

Photo (left to right). Brother Muzaffar Hussin, Brother Shafie (President of UNI-MLC), Brother Kun (Director of Telecom Sector UNI-Apro)

Kun Wardana Abyoto, Director of Telecom Sector UNI0 Apro, who officiated this launching mentioned that this is a magnificent breakthrough. This is a milestone for the representation and effective organization for BPO/CC employees in Malaysia. We are confident that UNIVEN will play a major role to improve the working condition, build union awareness and policies that recognizes workers rights, fair wages, safety and health, decent work environments, and the right to be represented among ITES Professional and Call Center workers. This success will be a model for other country like Indonesia which also has a lot of BPO/Call Centers.



In this event, the new committee of UNIVEN was formed, and they asked Mohd Shafie BP Mammal to be the President of UNIVEN.



The delegates expressed their gratitude to UNI MLC, UNI Apro, and LBC NVK, because currently they have a shelter to protect their rights.



UNIVEN will be seeking affiliation with UNI Global Union this year after the general meeting is held.