News

The Danish National Broadcast Service reports on the outcome of a 1-year trial period where NETTO, part of the Dansk Supermarked Group, tested self-check out systems in 7 stores, and concludes that the cashiers are often the better option.

In the seven stores customers could pay only with electronic means like credit or debit cards and with little help from staff, but after a year of tests two of the seven stores now have dropped the self-service.





The conclusion is simply that if the customer base is not large enough, it is detrimental to customers - and also no good business for the store.



Operations Director Morten Lentz-Nielsen of NETTO says it is not profitable to have the self-check out option in smaller-store because:

 - People want a choice between paying at an ordinary check-out and a self-scanning check-out, and it can not really be done, if there are no customers for two tills all the time, he says.





 - In the test, we have not gotten the results we had hoped, "said Morten Lentz-Nielsen.



Original story written by NETKNZ - read it in Danish at www.dr.dk